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Our Promise
---Machine Guarantee:
One year warranty, life-long maintenance. 24 hours to accept technology consulting, to provide customers with technical diagnosis; Maintenance personnel are ready for troubleshooting immediately after receiving the failure notice; Assist uses in system upgrading, equipment and mold updating.
---Service Policy:
Customers buy products from our company, ans this is only the beginning of the relationship with our company, also is the beginning of the after-sales service work. In the whole stage of customers using the machine, we all after-sales service staff provides thoughtful, meticulous, enthusiastic, timely service, let customers at ease, worry-free for using equipment, make users really experience convenience and created value for customers created by our machines.
Training System
Many customers worry that they do not understand how to operate nuts machines. In fact, clients don't need to worry about this question, professional engineer of GELGOOG Machinery are ready to teach them to operate nuts machines:
For the single machine: We can solve these operating problems through phone, email, skype, or video, for it is easy to opearte single machine, usually through video or phone you can learn well for operation.
For the whole production line: If you need, GELGOOG company can send engineers to help you install the processing plant, and teach your workers to use there machine until they learned how to use the line.
FAQ
(1) About Price: The price will be subject to the company actual quotation!
(2) About Product Problems: All the goods in our company have strict quality inspection before shipment, make sure no problem to delivery!
(3) About Product Image: Pictures are 100% shooting in kind, but due to the light and display will be a slight color difference, please understand.
(4) About Product Attributes: Before order or before buying, please consult the goods you need, like type, size, etc, in order to confirm whether you need the product in stock.
After-Sale Service System
Pre-sale Service Accept customer consultation, according to customer requirements, determine the scale of operation, offer solutions; To provide customers with project design, process design, provide suitable machine equipment plan formulation, provide customers with related technical documents in a timely manner; According to customers' special requirements, design and manufacture products.
Ongoing-sale Service Company sent technical personnel to the scene of the on-the-spot guidance equipment installation, commissioning and training operator, phone 24 hours service, holiday service as usual.
After-sale Service Commitment 1. Telephone support: Refers to customers in the use of equipment meet difficult problems in the process or equipment in abnormal state, by telephone or by fax to the company for technical support and help. After confirm customer's service request, the company will arrange technical personnel within the prescribed period of time (i.e., response time) by phone to help fault locating, and put forward solutions, guide customers to exclude equipment failure in the end. 2. On-site support and fault recovery commitment: On-site support refers to customers in the use of equipment meet difficult problems in the process or equipment in abnormal state, and can't fault diagnosis by phone and solve the failure phenomenon, the company will immediately send technicians to the scene, eventually to solve.
